Shadow AI: The Tools Your Team Isn't Telling You About
Somewhere in your business, someone is already pasting a customer email into a free AI tool to draft a reply, summarising a contract with a browser extension, or clicking the shiny new AI button that appeared inside software you already pay for. None of it went through you. This is shadow AI — unapproved artificial intelligence use — and for most UK small businesses it is not a hypothetical risk but a present-day reality. The important shift in thinking is this: shadow AI is a visibility problem before it is a discipline problem. You cannot govern, secure or improve what you cannot see, and you will only see it if people feel safe enough to tell you.
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