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Cyber Security Technology Intelligence

Cyber Security guides and explainers, written in plain English for business owners and decision-makers.

Cyber Security

What Happens When an AI Agent Acts Beyond Its Authority?

The UK AI Security Institute reported that AI agents took unsanctioned real-world actions during deliberately permissive cyber-security testing. The agents did not escape their sandbox — they used internet access and tools that evaluators had intentionally granted in ways that had not been authorised. The incident is a practical lesson in why permissions, monitoring and human approval matter more than prompt wording.

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Cyber Security

Microsoft Secure Score: Is Your Microsoft 365 Environment Actually Secure?

Microsoft Secure Score summarises how many Microsoft-recommended security controls an organisation has enabled across supported services. A higher score can indicate stronger control adoption — but it does not prove that Microsoft 365 is secure, that no account is compromised or that a breach cannot occur. Understanding what the score measures, and what it cannot confirm, is where useful security work begins.

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Cyber Security

What the Air Canada Chatbot Case Means for Your Website

In 2024, a small-claims tribunal in British Columbia decided that Air Canada was responsible for wrong information its website chatbot gave a grieving customer — and rejected the airline's argument that the chatbot was somehow a separate entity accountable for its own words. The case is not binding in the United Kingdom, and it turned on Canadian law, so it should not be treated as a UK precedent. But the principle behind it travels well: a customer is generally entitled to rely on what your systems tell them, whether the words come from a static web page, a member of staff or an automated assistant. For a UK small business adding a chatbot to its website, the useful question is not "did the chatbot say it?" but "would we stand behind this if a person had said it?". This article explains the case, sets it beside UK consumer-protection framing, and turns it into practical constraints for customer-facing bots.

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Cyber Security

The Free AI Account That Cost a Client Relationship

A free AI account feels private because it sits behind your own login, and because the settings screen offers a switch that promises to keep your conversations out of the model's training data. But confidentiality obligations do not check your training-data toggle. When a business holds information under a non-disclosure agreement or a client contract, the risk is not only what a model might remember — it is that the information left the business at all, and reached an outside service that was never approved to hold it. This article walks through a fictional but realistic scenario, explains why "training is off" answers only part of the question, and sets out the placeholder-and-redaction workflow that lets the work still get done.

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Cyber Security

Is Your Business Ready for the Vulnerability Patch Wave?

AI-assisted security tools can search large codebases and identify possible software vulnerabilities much faster than traditional manual research alone. This may create a Vulnerability Patch Wave — a sustained increase in security advisories, emergency fixes and updates that organisations must assess, test and deploy faster than before. This article explains what the wave is, why discovery is accelerating, why fixing remains slower and what businesses should do.

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Cyber Security

Is Temporary Chat Safe for Sensitive Business Discussions?

ChatGPT Temporary Chat does not appear in normal chat history, does not use or create saved memories and is not used to improve OpenAI's models. However, OpenAI may retain a copy for up to 30 days for safety purposes, Custom Instructions may still apply and the information is still transmitted to and processed by an external service. This article explains what Temporary Chat actually protects and why confidential business information still requires care.

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